Shipping policy

Thank you for shopping with JASON MIICHAEL MCCARTHY. Based in New Zealand, our online store specializes in casual and fashion apparel sales. We adhere to standardized order processing and rigorous logistics management standards, aiming to deliver all clothing products with careful inspection and secure packaging, ensuring every customer receives their orders intact and within a reasonable logistics cycle.

1. Order Processing Time

All verified and fully paid clothing orders will go through product inspection, sorting and warehouse packaging procedures within 1 to 5 business days after order confirmation. Weekend days and New Zealand official public holidays are excluded from the processing period, with no order handling conducted during off-holiday periods.
Processing schedules may be moderately delayed during seasonal sales and large promotional events due to increased order volume. Our team will send formal email reminders to customers once obvious processing delays occur, keeping all parties updated on real-time order status.

2. Shipping Rates and Delivery Estimates

All shipping fees for apparel orders are dynamically calculated according to package weight, overall size and delivery destination. The final shipping cost will be clearly displayed on the checkout page before payment validation. Our platform does not offer free shipping, shipping discounts or any logistics-related preferential benefits for any orders.
The standard estimated delivery duration for all apparel shipments is 15 business days. All delivery timelines are for reference only and cannot be fully guaranteed. Actual delivery speed may be affected by logistics carrier operational adjustments, customs clearance progress, adverse weather conditions, regional logistics restrictions and holiday suspensions, which shall depend on real logistics situations.

3. Shipment Confirmation and Order Tracking

Once your clothing order is packaged and dispatched from our warehouse, you will receive an official shipment confirmation email that contains your exclusive tracking number and authorized logistics inquiry access.
Tracking data will not be instantly synchronized after dispatch. Typically, complete transit logs and delivery status information will be available for customer inquiry within 24 to 72 hours after the logistics carrier completes package pickup and system data registration.

4. Incorrect Address Disclaimer

Customers are required to submit accurate, complete and valid recipient details including full shipping address and working contact number during checkout. It is the customer’s obligation to verify all delivery information to prevent misdelivery, detention or package return.
JASON MIICHAEL MCCARTHY takes no responsibility for delivery errors, package loss or returned shipments caused by inaccurate or incomplete customer-provided address information. Any packages returned due to address mistakes will incur return and reshipping fees, which shall be fully covered by the customer.

5. Lost or Damaged Packages

If your apparel package is unlocatable, stranded or suspected lost during transit, please submit a logistics investigation request to our customer support team within 2 business days after the scheduled delivery date, with your valid order number attached for verification.
If your clothing items arrive with broken packaging, fabric damage, stains, extrusion deformation or other transit-caused defects, please initiate a after-sales feedback within 24 hours upon package receipt. Clear photos of both the outer packaging and defective products are required for case review. Our team will evaluate each scenario independently and provide efficient resolution solutions.

6. Apparel Care and Usage Notice

Every fashion garment purchased from our store is equipped with professional material care labels and targeted maintenance instructions. We advise all customers to follow standardized guidelines for daily wearing, washing, drying, ironing and storage to protect the fabric texture, color stability and overall wearing performance of the clothing.
We will not bear after-sales liability for garment damage, shrinkage, fading, deformation and premature wear caused by unauthorized tailoring and modification, non-compliant cleaning methods, high-temperature drying, artificial damage and other improper use that violates product care specifications.

7. International Shipping and Customs Notice

Cross-border international apparel shipments may be subject to statutory import duties, commodity taxes and inspection fees in accordance with the local customs rules and foreign trade policies of the destination country or region.
All customs and import-related charges are independent of product prices and shipping fees, and are entirely borne by the customer. These fees are not included in order settlement amounts. Customers must independently comply with local import regulations and complete all customs clearance procedures by themselves.

8. Contact Information

If you have any questions, doubts or consultation needs regarding our shipping regulations, order processing and logistics services, please contact us via our official channels:
Trade Name: JASON MIICHAEL MCCARTHY
Phone Number: +64 28 260 9411
Email: info@jasonvogue.shop
Physical Address: 145 West End Avenue, Whangārei, NTL 0110, New Zealand